SAP Support Center

SAT  offers a comprehensive SAP service, from first line support to strategic advice. Our teams, with the expertise, can help with application development, system health checks, load monitoring, quality assurance, upgrade planning, system administration, data reconciliation – anything, in fact, that will help you get more from SAP, more reliably.

SAT  offers a tailor-made, bespoke service that covers the SAP landscape. Clients select a service level from a menu of options – but we ensure that contracts are flexible. Our commitment is that no contract should limit or prescribe the professional standards we will adopt to solve a problem. We supply weekly utilisation reports to your precise specification – and conduct regular, on-site reviews to ensure your needs are met.

SAP Standard Maintenance

SAT has acted as a Soltion based Competence Centre for its clients for many years. SAT provides assistance to its client in the resolution of SAP issues. Many SAP clients have moved to SAT for SAP maintenance support because of the quality of the support provided.

Helpdesk Support

SAT’s 24 x 7 x 365 help desk support provides users with trustworthy and timely resolutions to their queries.The help desk specialists have access to our knowledge bank comprising of learnings gained from several years of experience in implementation and troubleshooting.This can reduce direct support costs, minimize loss of user productivity and turn your support service into a competitive asset

Provided as a standard part of the SAP maintenance services, or an additional service to other companies, with access to a full team of experienced implementation consultants to diagnose SAP issues quickly.

On call Support

Clients report problems to SAT via a telephone hotline or e-mail, and all calls are logged in our central support database. Calls are prioritised and addressed in order of criticality and hours worked against each call are recorded in the support database. Monthly reports provide a full call resolution audit trail and regular reviews are held to assess satisfaction levels and plan for future requirements.As part of  SAT 's approach to providing complete Turnkey Solutions, SAT  offers a Prime contract support contract to cover all areas of a SAP Implementation.

Application Support services

We have finite Methodology to deliver  Application management services utilizing experience in to processes to minimize risk .The support processes are driven by problem tickets and all services are governed by agreed service level agreements (SLA).We provide flexible operating times starting from daytime support  to 24x7 support pertaining to your needs.

Managed Service and Hosting

SAT customized Managed Maintenance solutions provide expert guidance to facilitate and address your resource needs:

• Defined SLA’s on your existing legacy applications
• Re-tooling programs for legacy application employees
• Quantifying the ROI on re-tooling critical core IT resources
• Developing an effective transition strategy         

Our contract includes a Service Level Agreement which specifies response times for different priorities of calls.

The services include:

• Onsite management
• Offsite management
• Remote Basis support
• Applications management

Full managed service

Remote basis System Administration Support

We provide pro-active infrastructure monitoring and administration service to enhance database availability. Our Remote Database Administration(RDA) team continuously monitors, supports and maintains the in-house infrastructure and carry out pro-active administration and ensures adherence to identical standards across the enterprise. The RDA team collects statistics from metadata of production databases and algorithmically analyses the same.Combining the recommendations provided by our expert Database Administrators with our Process experience we have an alert strategy to eliminate costly downtime, perpetual fire fighting and database crashes. Our proven delivery model offers a tangible reduction in overall support budgets by incorporating reduced labor costs from offsite/offshore resources.

Post Implementation Audits

Post go live, SAT has been involved at a number of sites firstly auditing, then improving the business processes set-up in SAP.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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