SAP Support

SAT offers a comprehensive SAP service, from first line support to strategic advice. Our teams, with the expertise, can help with application development, system health checks, load monitoring, quality assurance, upgrade planning, system administration, data reconciliation – anything, in fact, that will help you get more from SAP, more reliably.
SAT offers a tailor-made, bespoke service that covers the SAP landscape. Clients select a service level from a menu of options – but we ensure that contracts are flexible. Our commitment is that no contract should limit or prescribe the professional standards we will adopt to solve a problem. We supply weekly utilization reports to your precise specification – and conduct regular, on-site reviews to ensure your needs are met.

SAP Standard Maintenance

SAT has acted as a Solution based Competence Centre for its clients for many years. SAT provides assistance to its client in the resolution of SAP issues. Many SAP clients have moved to SAT for SAP maintenance support because of the quality of the support provided.

Helpdesk Support

SAT’s 24 x 7 x 365 help desk support provides users with trustworthy and timely resolutions to their queries.The help desk specialists have access to our knowledge bank comprising of learnings gained from several years of experience in implementation and troubleshooting. This can reduce direct support costs, minimize loss of user productivity and turn your support service into a competitive asset

Provided as a standard part of the SAP maintenance services, or an additional service to other companies, with access to a full team of experienced implementation consultants to diagnose SAP issues quickly.

On call Support

Clients report problems to SAT via a telephone hotline or e-mail, and all calls are logged in our central support database. Calls are prioritised and addressed in order of criticality and hours worked against each call are recorded in the support database. Monthly reports provide a full call resolution audit trail and regular reviews are held to assess satisfaction levels and plan for future requirements.As part of SAT 's approach to providing complete Turnkey Solutions, SAT offers a Prime contract support contract to cover all areas of a SAP Implementation.

Application Support services

We have finite Methodology to deliver Application management services utilizing experience in to processes to minimize risk .The support processes are driven by problem tickets and all services are governed by agreed service level agreements (SLA).We provide flexible operating times starting from daytime support to 24x7 support pertaining to your needs.

Managed Service and Hosting

SAT customized Managed Maintenance solutions provide expert guidance to facilitate and address your resource needs:

• Defined SLA’s on your existing legacy applications
• Re-tooling programs for legacy application employees
• Quantifying the ROI on re-tooling critical core IT resources
• Developing an effective transition strategy
• Our contract includes a Service Level Agreement which specifies response times for different priorities of calls.

The services include:

• Onsite management
• Offsite management
• Remote Basis support
• Applications management

Full managed service

Remote basis System Administration Support

We provide pro-active infrastructure monitoring and administration service to enhance database availability. Our Remote Database Administration (RDA) team continuously monitors, supports and maintains the in-house infrastructure and carry out pro-active administration and ensures adherence to identical standards across the enterprise. The RDA team collects statistics from metadata of production databases and algorithmically analyses the same. Combining the recommendations provided by our expert Database Administrators with our Process experience we have an alert strategy to eliminate costly downtime, perpetual fire fighting and database crashes. Our proven delivery model offers a tangible reduction in overall support budgets by incorporating reduced labor costs from offsite/offshore resources.

Post Implementation Audits

Post go live, SAT has been involved at a number of sites firstly auditing, and then improving the business processes set-up in SAP

Our Approach

We focus on the three pillars of project success: People, Process, and Technology. It is through the successful union of these three critical elements that we base our approach.

People

Any software implementation means change for your users. How your users adjust to that change will make the difference between an implementation that improves productivity and profit margins, or a costly project that fails to deliver the desired results. Formal training and informal knowledge transfer, and change management, are a few of the services we provide to help your people adapt to their new environment. Our Methodology provides continuous hands-on knowledge transfer throughout the project, so that by the time your SAP systems go live, your users have the confidence and understanding they need to be more productive than ever.

Processes

Your business is unique, with distinct requirements and important processes that provide your competitive advantage. We combine your understanding of your business and its unique requirements and our knowledge and experience with other businesses in your industry and the capabilities of SAP to optimize your business processes to get the most from your investments in SAP. The end result is a set of end to end business processes that function seamlessly together to meet the needs of your business to accelerate your competitive into the future.

Technology

SAP’s products provide a powerful information platform that is available 24 hours a day, 7 days a week. We can help you select, size and install technology infrastructure solutions that meets your network, security, data management and hardware needs. We provide a stable, productive environment that supports your business. We can also help you to evaluate whether managed services or hosting is appropriate for your organization.

ERP and More

In addition to the core SAP ERP product Suite, SAP Netweaver, Business
Intelligence, Customer Relationship Management and Supply Chain Management applications can extend your ERP environment’s ability to deliver real-time business information and key performance indicators to the users that need them. Leverage key customer data; reduce the cost and time to market for new product launches; Optimized data and document management, Improve product quality management