Transform Engagement with WhatsApp + SAP

Modern enterprises need faster, frictionless communication across the value chain. SAT Infotech’s WhatsApp Conversational AI enables real-time, automated, and personalized interactions with customers, vendors, and internal teams — all powered by SAP BTP and connected directly to your SAP systems.

This solution simplifies communication, reduces manual work, and ensures consistent information sharing from your ERP.

Key Features of WhatsApp Conversational AI

✅ 1. Automated WhatsApp Conversations

Handle routine queries automatically — orders, invoices, delivery status, approvals, helpdesk tickets, and more.

✅ Deep SAP Integration

Connected to SAP S/4HANA, SAP ECC, SAP BTP workflows, SAP CI, CDS Views & custom APIs.

✅ Real-Time Order Tracking

Customers and distributors can instantly check order status, delivery updates, invoice details, and payment reminders.

✅ Vendor Self-Service

Vendors can access PO details, ASN updates, payment status, GRN information — directly on WhatsApp.

✅ Approval Workflows via WhatsApp

Managers can approve: • Purchase Orders • Sales Orders • Payment Requests • Gate Entries • Production Exceptions

✅ Multilingual Support

Supports English, Hindi, Marathi, Tamil and more based on user preference.

✅ AI-Powered Chat Understanding

Smart NLP processes free-text messages and responds intelligently.

✅ Secure & Compliant Communication

End-to-end encryption, logging, authentication, and user verification.